Terms and Conditions of the online store www.stitchartphoto.com

**Introductory Provisions and Definitions**

1. These Terms and Conditions (hereinafter referred to as “T&C”) govern the legal relationships between the company

Business Name: Anna Banášová

Headquarters: Hoste č.d. 177, 92545, Slovakia

Company ID: 54198569
Tax ID: 8037952474
Bank Account: SK1211000000002948115274

The Seller is not a VAT payer (Value Added Tax) (hereinafter referred to as “Seller”) and every person purchasing goods or services offered by the Seller in the Seller’s online store, who acts as a consumer according to the further provisions of these Terms and Conditions and the relevant laws defining a consumer, in accordance with the applicable legislation of the Slovak Republic, especially the laws: Act No. 102/2014 Coll. on consumer protection when selling goods or providing services based on a distance contract or a contract concluded outside the Seller’s premises, in its valid wording, Act No. 250/2007 Coll. on consumer protection as amended, Act No. 22/2004 Coll. on electronic commerce in its valid wording, Act No. 40/1964 Coll. Civil Code in its valid wording, Act No. 250/2007 Coll. on consumer protection in its valid wording.

1.1. Contact information for the Seller:

Email: anna@stitchartphoto.com

1.1.1. The address for sending written correspondence, complaints, withdrawal from contracts, etc. is: Hoste č.d. 177, 92545, Slovakia

1.2. These Terms and Conditions regulate the legal relationships between consumers and the Seller.

2. The Buyer is any person (natural or legal entity) who submits an order through the electronic order form using the Seller’s website or other remote communication means.

2.1. A consumer is the Buyer who is a natural person and who, when entering into a purchase contract through the Seller’s online store, does not act within the scope of his business activity.

2.2. The contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who act as legal entities, or with natural persons who are entrepreneurs and act within the scope of their business activity (Buyers who do not act as consumers) are governed by the provisions of Act No. 513/1991 Coll. Commercial Code in its valid wording.

2.3. A distance contract, for the purposes of these Terms and Conditions, means a contract concluded between the Seller and the consumer, agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the consumer, primarily using the website or other remote communication means.

3. Products (hereinafter referred to as “Goods”) are goods or services intended for sale and published in the Seller’s online store.

4. The Seller is also the operator of the electronic system through which the online store operates at the domain name www.stitchartphoto.com (hereinafter referred to as “Online Store”).

5. The relevant authority overseeing legality in the field of consumer protection is:

Slovak Trade Inspection, headquartered in Trnava for the Trnava Region
Trhová 243/2, 917 01 Trnava
Slovakia

Contact:
Phone: 033/551 26 56
Email: tt@soi.sk
Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

6. Complaints or suggestions from Buyers may also be addressed directly to the Seller. The Seller also recommends that Buyers send complaints and suggestions (to expedite processing) to the Seller’s email address: anna@stitchartphoto.com. Any complaint or suggestion will be assessed and resolved by the Seller within 10 working days of receipt. The Seller will inform the Buyer of the resolution in the same manner in which the Buyer submitted the complaint or suggestion.

7. In accordance with §3, paragraph 1, letter n) of Act No. 102/2014 Coll., the Seller informs the consumer that there are no special relevant codes of conduct to which the Seller has committed to adhere, where a code of conduct means an agreement or a set of rules that define the Seller’s behavior, which is obliged to comply with this code of conduct in relation to one or more specific business practices or industries, if these are not established by law or other legal regulations or measures of public authorities), which the Seller has committed to adhere to, and how the consumer can become acquainted with them or obtain their wording.

**Product Order – Conclusion of Purchase Contract**

8. The proposal to conclude a purchase contract by the Buyer is the submission of an order for products by the Buyer made through the electronic order form using the Seller’s website or other remote communication means.

9. The purchase contract between the Buyer and the Seller is concluded at the moment the confirmation of the order receipt is delivered to the Buyer, which the Buyer created in accordance with Article II, point 1 of these T&C by the Seller (electronically to the email address the Buyer selected during the order creation process).

9.1. If the Buyer selects online card payment or payment by bank transfer to the Seller’s account as the form of payment, the purchase contract is concluded at the moment when both conditions are simultaneously met:

9.1.1. The total price of the order is credited to the Seller’s account.

9.1.2. The Buyer’s order is confirmed by the Seller in accordance with Article II, point 2 of these T&C.

9.1.3. If both conditions mentioned in points 2.1.1. and 9.1.2. of Article II of these T&C are met, the purchase contract is concluded at the moment when the condition that was fulfilled later is met.

10. The purchase contract is concluded for a fixed term and ceases to exist primarily upon the fulfillment of all obligations of the Seller and the Buyer.

11. The Seller informs the Buyer that in the case of ordering products, the order is associated with the obligation of payment for the Buyer, in the manner of payment selected by the Buyer.

**Purchase Price and Payment Terms**

12.The price of goods and services ordered through the online store (hereinafter referred to as “purchase price”) is stated separately for each product and is valid at the moment of order creation by the Buyer.
13.The basic currency is the euro.
14.The purchase price of goods or services listed in the Seller’s online store is the total price of goods or services including all taxes, clearly stated in the Seller’s online store. The purchase price of goods or services does not include shipping costs or other costs associated with product delivery. The Seller is not a VAT payer (Value Added Tax).

**Right of Withdrawal**

15.Due to the fact that all our products are made to order, they cannot be returned or exchanged after delivery. Please ensure that all details and product selections are correct before confirming your order.